Terms & Conditions

The SmartKwam shop (shop.smartkwam.co.za) is operated by Advannotech (Pty) Ltd (“we”, “us”), the company you contract with when you buy from us, registered in South Africa and trading from 141 Witch-Hazel Avenue, Highveld Techno Park, Centurion, Gauteng, South Africa.

SmartKwam is a smart-home brand of AdvannoSmart (Pty) Ltd, a subsidiary of Advannotech (Pty) Ltd. Advannotech (Pty) Ltd runs the online sales. You can reach us at support@smartkwam.co.za.

By accessing the shop, creating an account, or placing an order you accept these terms and our policies. If you do not agree, please do not use the shop. We may update these terms from time to time; the version in force is the one published here when you place your order.

You must be at least 18 years old and able to enter into a binding contract to buy from us. We sell to customers with a South African delivery or collection address.

• All prices are shown in South African Rand (ZAR) and are inclusive of 15% VAT. The VAT portion is itemised separately at checkout.
• Delivery is charged as a separate line, calculated live from your delivery address before you pay.
• We try to keep product information, images and availability accurate, but minor differences can occur. If a product is materially different from its description, your rights under the Consumer Protection Act and our Refund & Returns policy apply.
• If a price is obviously wrong due to an error, we may cancel the affected order and refund you in full — we will contact you first.

Submitting an order is an offer to buy. Your order is only accepted — and a contract formed — once payment is confirmed by Payfast and we send your order confirmation email. We may decline or cancel an order (with a full refund) where a product is unavailable, a pricing error occurred, or we reasonably suspect fraud.

• We accept South African card payments through Payfast. Card details are entered directly into Payfast’s secure form — they never reach our servers, and we never store your card data.
• Your order is confirmed when Payfast notifies us that payment succeeded. If your confirmation page is still processing, the payment notification may arrive a few seconds later.
• You warrant that you are authorised to use the payment method you provide.

We deliver across South Africa by tracked courier, or you can collect for free from a listed collection point. Timeframes, costs and risk are set out in our Delivery Policy.

You can request to cancel an order before it is dispatched, directly from your account, for a full refund. After dispatch a cancellation is handled as a return. See our Cancellation Policy.

You may return eligible items within 14 days, and you always have your rights in respect of faulty or defective goods. The full process, who pays return shipping, and refund timeframes are in our Refund & Returns Policy.

Nothing in these terms limits your rights under the Consumer Protection Act 68 of 2008. Goods come with the implied warranty of quality — if an item is defective, unsafe, or fails within six months of delivery, you are entitled to a repair, replacement or refund as the Act provides. Manufacturer warranties, where offered, apply in addition.

Many of the products we sell involve real-world risk — locks that control who gets into your home, cameras that record people, machines that carry you at speed, and lithium-ion batteries. How they are installed and used is in your hands, not ours. Please read this section before you buy.

• Read the manual before first use, and set the product up the way the manufacturer says to. Keep it for as long as you own the product.
• Use each product only for its intended purpose, within its stated ratings (load, speed, range, voltage, water resistance), and in the conditions it was designed for.
• Do not modify, dismantle, override safety features, or fit third-party parts, chargers or batteries. Doing so is unsafe and voids the warranty.
• Keep firmware and the controlling app up to date. Security devices with out-of-date firmware can be vulnerable.
• Supervise children. None of these products are toys, and several are not suitable for use by children at all.

Smart products depend on things outside our control: your Wi-Fi, your electricity supply, mobile data, and the manufacturer’s app and cloud service. Any of those can go down. A device may be unreachable, delayed, or unable to send an alert during an outage.

• We do not provide monitoring, armed response or any emergency service, and no product sold here should be relied on as your only protection for life, health or property.
• Do not use these products in any situation where a failure could cause injury, death or serious loss — including medical, fire-detection, life-support or industrial-control uses.
• Where a product depends on a third-party app or cloud platform, that service is governed by the provider’s own terms, and its availability, features and support life are set by them, not by us.
• Keep a non-smart backup for anything that matters: a mechanical key, a physical switch, an alternative alarm.

• Always keep a mechanical override key, and store a spare somewhere you can reach it from outside the property. Batteries go flat, electronics fail, and you must be able to get in.
• Never let a smart lock be the only way out of a room or building. You are responsible for making sure everyone inside can always exit in an emergency, and for meeting any fire, safety or building requirements that apply to your property.
• You are responsible for who you give access to, and for removing codes, cards, fingerprints and app access when someone should no longer have them.
• You are responsible for the strength and secrecy of your PINs, passwords and app credentials. Do not share your account.
• Fitting a lock to a door it was not designed for, or installing it incorrectly, can leave your property insecure. If you are not confident, use a qualified locksmith or installer.
• Check the terms of your household insurance. Some insurers have specific requirements about locks and access control.

When you record people, you become the responsible party under POPIA for that footage, and you carry the legal duties that come with it. We do not control, view or process what your camera records.

• Only record areas you are entitled to record. Do not point cameras at a neighbour’s property, a shared space, or the street beyond your boundary without a lawful basis.
• Never install a camera where people expect privacy — bathrooms, changing areas, bedrooms, or any space occupied by someone who has not agreed to being recorded.
• Tell people they are being recorded. Visible signage at the entrance to the recorded area is the usual way to do this.
• Recording a conversation you are not part of is a criminal offence under RICA. Disable audio recording where that risk exists.
• Employers and landlords have additional duties before monitoring staff or tenants. Get advice first.
• Store footage securely, keep it only as long as you need it, and hand it over only where the law requires or permits.
• You are responsible for any claim arising from how you use a camera, including a complaint to the Information Regulator.

Riding carries an inherent risk of serious injury or death. You ride at your own risk, and you take on that risk when you buy.

• You must comply with the National Road Traffic Act and your local municipal by-laws, which govern where these may be ridden, how fast, and whether a licence or registration is needed. The rules differ between municipalities — check yours.
• Wear a correctly fitted helmet, and appropriate protective gear. We strongly recommend lights and high-visibility clothing.
• These products are for adults. Do not allow a child to ride one, and do not lend one to anyone who is not competent to ride it.
• Never ride under the influence of alcohol or any substance that impairs you.
• Do not exceed the rated rider weight, load or speed, and do not carry a passenger unless the product is designed for one.
• Check the brakes, tyres, frame, battery and fastenings before every ride. Stop riding immediately if anything is loose, damaged or behaving oddly.
• Arrange your own insurance. Our products are not sold with any cover for injury, theft or third-party damage.

Lithium-ion batteries are safe when treated properly and dangerous when they are not. Battery fires are fast, very hot and hard to put out.

• Charge only with the charger supplied with the product. Third-party and generic chargers are a common cause of battery fires.
• Charge on a hard, non-flammable surface, away from anything that burns, and never in a doorway, hallway, stairwell or anywhere else you would need to escape through.
• Do not charge unattended or overnight, and unplug once charging is complete.
• Never charge or use a battery that is swollen, dented, punctured, wet, or that smells, hisses or gets unusually hot. Move it somewhere safe outdoors and contact us.
• Keep batteries out of direct sun and away from heat. Do not store a battery fully flat for long periods.
• Do not put batteries in household or recycling bins. Take them to a proper battery-disposal point.

• Keep the craft in your direct line of sight at all times, and operate it only where you are permitted to.
• Do not operate near swimmers, divers, other boats, wildlife or in a shipping or navigation channel.
• You are responsible for holding any angling permit or water-use permission that applies, and for observing the rules of the water you are on.
• Recovering a craft that has stalled, drifted or sunk is at your own risk. Never swim out after one.

• Anything that connects to mains electricity — switches, sockets, wired lighting, control panels — must be installed by a person qualified to do that work, in line with SANS 10142 and any applicable regulation.
• Unqualified electrical work is dangerous, can invalidate your household insurance and your electrical Certificate of Compliance, and voids the warranty.
• For everything else, follow the manufacturer’s installation instructions. Where a product must be fixed to a structure, make sure the fixing is sound and rated for the load.
• Where installation affects fire escape, ventilation, or a shared or rented property, get the necessary permission or approval first.

You agree to indemnify us against any claim, loss, damage, fine or cost (including reasonable legal costs) brought by a third party and arising from:

• your use of a product for anything other than its intended purpose, or in a way the manufacturer’s instructions warn against;
• your failure to install, maintain, charge or operate a product as instructed;
• any modification, repair or part fitted by you or anyone other than an authorised repairer;
• your use of a product unlawfully, or in a way that infringes another person’s rights — including recording someone without a lawful basis; or
• access you granted, or failed to revoke, to a lock, camera or account under your control.

This does not apply where the claim results from a product being unsafe, defective or hazardous, or from our own failure — that remains our responsibility, as set out below.

Please read this section carefully. It limits our liability and, in the sections above, asks you to accept certain risks and to indemnify us. If anything here is unclear, ask us before you order.

First, what we do not limit. Nothing in these terms excludes or limits, and nothing is intended to exclude or limit:

• our liability under section 61 of the Consumer Protection Act for harm caused by supplying unsafe goods, or by a product defect, hazard or inadequate instructions or warnings — that liability applies regardless of fault and cannot be contracted out of;
• liability for death or personal injury caused by our negligence;
• liability for fraud or fraudulent misrepresentation;
• your rights under the Consumer Protection Act, including the implied warranty of quality, or any other right that South African law does not allow us to exclude.

Subject to that, and to the fullest extent the law allows:

• our total liability arising out of any order is limited to the amount you paid for the affected product;
• we are not liable for indirect, incidental or consequential loss, loss of profit, loss of data, or loss of use;
• we are not liable for loss or damage caused by misuse, by not following the instructions or the warnings in these terms, by unauthorised modification or repair, or by installation that did not meet the requirements above; and
• we are not liable for loss caused by the failure or unavailability of electricity, internet, mobile networks, or a third-party app or cloud service.

We are also not liable for a delay or failure caused by something genuinely outside our control, such as load-shedding, a courier disruption, or a supplier or platform outage.

We process your personal information in line with the Protection of Personal Information Act (POPIA). See our Privacy Policy.

The SmartKwam name, logo, site content and design are owned by AdvannoSmart (Pty) Ltd and used by Advannotech (Pty) Ltd under licence. They may not be copied or used without permission.

These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction.

Questions about these terms or an order? Email support@smartkwam.co.za.